WORKING WITH US

TRAINING

Thank you for becoming a URS client. We would like to schedule a 30-minute training session with you to show you how to use our online Client Resource Center avaliable to you 24x7 online, anytime.

NOW YOU'RE A CLIENT

We believe in client participation, so we have online resources to allow our clients to be a part of the entire debt collection process from booking accounts to resolution. From our online Client Resource Cetner you can upload account information, upload documents, view accounts notes, view files, add notations, check payment history, and run a variety of client reports.

EXPECT TO HEAR FROM US

• Account Acknowledgements
• Active Account Reports
• Individual Account Information
• Daily Cash Reports
• Historical Trust Statements
• Performance Analysis Reports
• Customized Reports

CONTACT US WITH REQUESTS

clientservices@uniteability.com
Phone: 800.441.7364
Fax: 800.684.3320

EVERYTHING YOU NEED IS IMPORTANT TO US

Call URS for special requests, questions or solutions. When you call URS you are going to talk to a familiar voice. We all have been here for a while, and we like our jobs so we’re not going anywhere. We understand common challenges and will generally have solutions in 24 hours or less.

HOW WE WILL HANDLE YOUR REQUESTS

• We’ll identify the problem solving party and manage the request until resolved
• Update you daily with status notifications
• Provide a solution right away, 90% within 3 business days
• Service special requests the same day or within 3 business days
• Document and provide a reference point for future use