Compliance & Security

UNITED’S APPROACH TO RECOVERY

Helping your customers find the means to pay their bills is what our services are all about.  We believe in working with your customers on a professional level.  Our recovery agents are
trained to be respectful, empathetic in negotiating a plan that works for our clients and United.

COLLECTION COMPLIANCE

United adheres to FCRA (Fair Credit Reporting Act), HIPAA (Health Insurance
Portability & Accountability Act) and the FDCPA (Fair Debt Collection Practices Act)

FDCPA

The Fair Debt Collection Practices Act, often referred to as the “FDCPA”, was passed by Congress in response to abusive conduct by collection agencies, and concern that the abuses were causing an increase in the filings of personal bankruptcies. The purpose of the Act is to provide guidelines for collection agencies which are seeking to collect legitimate debts, while providing protections and remedies for debtors.

HIPAA

HIPAA, the Health Insurance Portability and Accountability Act, was enacted by the U.S. Congress in 1996, and became effective July 1, 1997. This act is a grouping of regulations that work to combat waste, fraud, and abuse in health care delivery and health insurance. The intention of the HIPAA is also to improve the effectiveness and efficiency of the health care system, portability and continuity of health insurance coverage in the group and individual markets, as well as the ability to provide consequences to those that do not apply with the regulations explicitly stated within the Act.

FCRA

The Fair Credit Reporting Act (FCRA) is a federal law that details how consumer credit information can be collected, given out, and used. Under the FCRA, consumers have a right to view information in their credit file and dispute inaccurate information.

VALUES & ETHICS

image   How Can We Automate With Technology
image   Do the Right Thing; Yes, Even When Its Harder
image   Resolve Customer Requests Quickly
image   Make it Easy to Work With Us
image   Maintain the Highest Level of Integrity, Professionalism, and Ethics
image   Create Value by Innovating
image   Be Flexible
image   Always be Learning
image   Work as a Team and Have Fun

SECURITY

image   Procedures
image   Firewalls
image   Data Encryption
image   Monitoring
image   Audits
image   Authentication
image   Physical
image   Virus Protection
image   Third-Party Security Audits

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